Court & Industry Updates
Last updated March 4, 2025
Court Updates:
Arizona
01/28/2025: Due to a change with the Judicial Branch online index requiring an update to our automation, please expect delays in the following Arizona counties while our team completes orders through conventional research: Apache, Cochise, Coconino, Mohave, Navajo, Pinal, Santa Cruz. Expected TAT: Not Provided
Arkansas
Monroe - 02/04/2025: Please expect delays on Monroe, AR orders requiring a search of the Clarendon District court due to clerk staffing issues. Our team is working with the court to minimize delays as much as possible on all clerk assisted requests. Expected TAT: Not Provided
California
Santa Clara - 02/26/2025 – The online index is currently providing back error messages which has caused a pause to our automation capabilities. Orders will be completed through conventional researchers while the online index continues to send back errors. Please expect delays while the issues persist. Expected TAT: Not Provided
Stanislaus - 02/26/2025 – The court’s system is experiencing outages and search requests are currently only being completed through the court clerks. Clerks have limited requests to 5 per day per researcher. Please expect delays while the system issues persist, and clerk assistance is required. Our team is working with the court clerks to minimize delays as much as possible. Expected TAT: Not Provided
San Joaquin - Ongoing: The San Joaquin County systems are down due to a cyberattack. Unfortunately, no timeline is available for restoration, but we will continue to monitor the situation and provide you with updates as they become available. Expected TAT: Not Provided
Press Release: https://www.kcra.com/article/san-joaquin-county-superior-court-cybersecurity/62779325
As of 11/06/2024: Court Clerks cannot provide an ETA on when the system will be restored and functioning normally. Please expect extended delays on all San Joaquin orders while the in-court system and online index outage persists.
Riverside - Ongoing: There is a process at this court, complaints must be ordered to verify the DOB from the clerk. Once verified, case dockets will be obtained to build a full case report to complete the order. Delays are expected due to this process and excess verifications that may need to be processed for common names. Expected TAT: Not Provided
Sacramento, Siskiyou, and Solano - Ongoing / UPDATED 11/11/2024: IDs have been removed from the public access and researchers are now being limited to pulling 5 case files per day. Searches with no name matches can be returned as clear very quickly. Searches with name matches must be ordered through the clerks. Limited appointments, limited file pulls, and clerk shortages add to the extended backlogs - delays expected. . Expected TAT: 3-4 weeks
Georgia
Cherokee - 02/11/2025: The primary index in Cherokee is currently down for maintenance with no ETA on when it will be restored. Please expect delays on all Cherokee orders until access has been restored. Expected TAT: Not Provided
Clayton - Ongoing: The Superior court only has one computer and a high hit ratio requiring full DOBS and 3rd IDs, which have to get funneled through the clerks, we are experiencing a large backlog at this time. We have brought on several researchers to help chip away at the volume for the time being. Expected TAT: Not Provided
Cobb - Ongoing: On June 24, 2024, the Cobb County Superior Court began transitioning to a new electronic case management system. The Clerk’s Office has been manually transferring filings into the new system, which has delayed the completion of the system transition and the availability of new filings. Consequently, the Cobb County Superior Court issued a judicial emergency order on August 7, 2024.
The Superior Court remains open to the public, and access to both the historic and new case management systems, Including case document images, is available. Our field researchers are actively retrieving full case information. Please anticipate that you may experience longer turnaround times as we ensure the accuracy and completeness of all case details. Expected TAT: Not Provided
Hawaii
Various Areas – Ongoing: We have been updated that the Hawaii courts are very understaffed and have very strong restrictions when it comes to requesting records. One example is Honolulu: If files need pulled, they are available for viewing by appointment only. Older cases must be ordered and take ~14days to receive. Once these cases come in, they are also only available for viewing in the viewing room by appointment. Expected TAT: There are plans to improve the TAT but please expect delays until these plans are in place.
Illinois
Cook - 02/28/2025 – The public access terminals in Cook are currently missing identifier information including full dates of birth, addresses, and driver license numbers. Please expect delays on Cook orders while our team works with the court. At this time, the court clerks cannot confirm if this is a temporary or permanent change. Expected TAT: Not Provided
Louisiana
Orleans - 02/28/2025 – The online index for Orleans is currently down with no ETA on when it will be restored. Please expect delays while the outage persists. Expected TAT: Not Provided
Michigan
Kent - New information provided on 01/14/2025: District Court public access is down. There is currently no eta for restoration. We are able to get names completed with clerk assistance for now. Please expect delays, possible records can take over a month at this time. Expected TAT: Not Provided
All Counties – Ongoing: Due to the new Michigan Clean Slate Law, clerks all over the state are working to expunge criminal cases from the public record. For many counties in Michigan, all searches are conducted through court clerks. We expect turnaround times will be negatively impacted as the clerks scramble to expunge cases on top of their other regular duties.
While the clerks are working to expunge the appropriate cases, they are limiting public access to only go back 7 years in some counties still. Expected TAT: 36-48 hours
As of 10/31/2024: The following MI Counties are limited to 7 years or has special notes -
if the county is not listed – full access is restored:
ALGER, ALLEGAN, ALPENA, CASS, DELTA, EATON, GENESEE, GRATIOT, HILLSDALE, IONIA, ISABELLA, MIDLAND, MONROE, MONTMORENCY, OGEMAW, OTTAWA, PRESQUE ISLE, SANILAC, VAN BUREN, WASHTENAW, WEXFORD
BAY, CALHOUN, CHIPPEWA, CLINTON, DICKINSON, KENT, ROSCOMMON, SHIAWASSEE * Limited to 7 years in Circuit
GLADWIN, KALAMAZOO, LENAWEE, MUSKEGON, OAKLAND, ONTONAGON, SAINT CLAIR, WAYNE *Limited to 7 years in District
MACKINAC & TUSCOLA *Clerk Assisted - limited to 7 years
Mississippi
Bolivar - 03/04/2025 – The public access terminal in Bolivar Justice Court is currently down with no ETA on restoration. Please expect delays on all Bolivar orders while the terminal outage persists. Expected TAT: Not Provided
Lafayette - 02/11/2025: The Justice Court Clerk will not be performing any searches from 2/11/25 – 2/14/25 due to an annual conference. This jurisdiction requires clerk assistance. Please expect delays while the court clerk is unavailable. Expected TAT: Not Provided
New York
Franklin - 02/28/2025 – Please expect delays as the court clerk will be unavailable until Thursday, 3/6/25. This is a clerk assisted county, and orders cannot be completed until the clerk is back in the court. Expected TAT: Not Provided
New York OCA - 02/14/2025: The NY OCA portal is currently experiencing issues with ACH and saved payments preventing use of automation. Our team is working with the OCA to obtain a timeline for when the issues will be fixed. The OCA has stated they are working with their payment vendor and team to implement a fix however no ETA is available at this time. Expected TAT: Not Provided
Ohio
Allen - 02/28/2025 – Lima Municipal Court is implementing a new case management system and the current primary index will be unavailable while the transition takes place. Please expect delays. Expected TAT: Not Provided
Cuyahoga - 02/25/2025 - Public access down in the Cleveland Municipal Court due to a cyber attack. There is currently no eta for restoration. Expected TAT: Not Provided
Tennessee
Hamilton - 02/11/2025: Please expect delays due to a change on the online index requiring adjustments to be made to our automation. Orders will be searched conventionally until automation has been restored. Expected TAT: Not Provided
Texas
Texas - 02/11/2025: Please expect delays on Harris, Collin, Dallas, and Matagorda orders due to frequent crashes and outages of the online index. Our teams are working diligently to minimize delays as much as possible while the websites experience stability issues. Expected TAT: Not Provided
Washington
King - Ongoing: Seattle Municipal Public Access does not display date of birth (DOB) details. The new Judicial Information System (JIS) Public Access, which we use to verify DOB for Seattle cases, will not include Seattle Municipal Court cases until August 19. Therefore, any Seattle Municipal Court case filed on or after March 1, 2024, will need to be held due to the lack of DOB information until the new JIS is updated. Cases filed before March 1, 2024, are not affected, as DOB details are currently available in the new JIS. Expected TAT: Not Provided
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